Privacy policy

Privacy Policy

Last updated: August 5, 2025

StarTrail Coffee ("we," "us," or "our") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated coffee and merchandise shopping experience (the "Services"). StarTrail Coffee is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls in relation to your personal information.

By using and accessing our Services, you agree to the terms of this Privacy Policy.

Personal Information We Collect or Process

"Personal information" means data that identifies or can reasonably be linked to you. We may collect or process the following:

  • Contact details: name, email, shipping/billing address, phone number

  • Financial details: payment info, transaction history

  • Account details: login, preferences

  • Transaction info: what you view, add to cart, purchase, return

  • Communication: customer service messages

  • Device & usage info: browser, IP, interaction with the site

How We Collect It

  • Directly from you: when you use our site, create an account, or contact us

  • Automatically: via cookies, browser/device data

  • From service providers (e.g., Shopify, payment processors)

  • From marketing and business partners

How We Use It

  • To provide and improve the Services (e.g., order processing, account setup)

  • To personalize your experience and product recommendations

  • For marketing and promotional communications

  • To detect fraud and ensure secure transactions

  • To comply with legal obligations

How We Share It

We may share your information:

  • With Shopify and service providers (e.g., IT, shipping, payment)

  • With partners for marketing and advertising (subject to your rights)

  • When you provide consent (e.g., social logins, reviews)

  • Within our business or corporate group

  • If required for legal reasons, business transfers, or enforcement

Shopify Relationship

Our store is hosted on Shopify. Shopify may process your data based on your interaction with our store and others using their platform. Shopify is independently responsible for some processing and privacy rights. See their Consumer Privacy Policy and Privacy Portal for more.

Third Party Links

We may link to other websites. We're not responsible for the content or privacy practices of those sites.

Children's Data

We do not knowingly collect data from anyone under the age of majority. If you're a parent and believe your child has shared information with us, please contact us.

Security & Retention

We take steps to protect your data, but no method is 100% secure. We retain data as needed to provide the Services or meet legal requirements.

Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your data

  • Request data portability

  • Opt out of marketing emails

  • Withdraw consent for certain data uses

  • File a complaint with a regulatory authority

To exercise your rights, contact us at info@startrailcoffee.com.au.

International Transfers

Your data may be stored or processed outside your country. If transferred internationally (e.g., outside the EU or UK), we use lawful transfer mechanisms.

Changes to This Policy

We may update this Privacy Policy. The "Last updated" date reflects the latest version.

Contact Us

For questions, complaints, or to exercise your privacy rights, email: info@startrailcoffee.com.au