Refund policy

Return & Refund Policy

Last updated: January 15, 2026

At StarTrail Coffee, we stand behind the quality of our products and want you to enjoy your coffee experience.

Returns

Due to the nature of our products, we are unable to accept returns on coffee or consumable goods, except in cases where the item arrives damaged, defective, or you receive the wrong item.

If something isn’t right, don’t worry, we’re here to help.

Please reach out to us within 30 days of receiving your order and include:

• Your order number

• A clear description of the issue

• Photos, if applicable (e.g. damaged packaging)

We’ll work with you to make it right, whether that’s a replacement, refund, or store credit.

Refunds

Refunds are issued on a case-by-case basis and only for:

• Damaged items during shipping

• Incorrect or missing products

Approved refunds will be processed to your original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear.

Memberships

You can cancel or pause your membership anytime from your StarTrail account. If your next payment has already been processed, that month's coffee will still be shipped and the cancellation will take effect the following cycle.

Contact

If you have any questions about returns, refunds, or membership cancellations, please email us at info@startrailcoffee.com.au...we’re always happy to help!