Terms of service

Terms of Service

Last updated: August 5, 2025

By accessing or using the StarTrail Coffee website ("the Site"), you agree to the following terms and conditions. If you do not agree with these terms, please do not use the Site or our Services.

Orders

All coffee and merchandise purchases are subject to availability. Product descriptions, prices, and availability are subject to change without notice. We reserve the right to limit quantities, cancel orders, or refuse service at our discretion.

Shipping

We currently ship within Australia. Shipping is flat-rate unless otherwise specified at checkout. Estimated delivery times are provided for convenience only and are not guaranteed. Once dispatched, StarTrail Coffee is not responsible for shipping delays or issues caused by third-party couriers.

Memberships

StarTrail Coffee offers recurring subscription. By signing up, you authorize us to charge your selected payment method on a recurring basis until canceled. You may cancel or change your membership at any time through your account dashboard.

Returns & Refunds

Due to the nature of our products, we do not accept returns unless an item is damaged or incorrect. If your order arrives with an issue, please contact us within 7 days of delivery so we can assist you. For full details, refer to our Return & Refund Policy.

Intellectual Property

All content on this website — including logos, branding, photos, copywriting, and product names — is the exclusive property of StarTrail Coffee and may not be used, reproduced, or distributed without written permission.

Privacy

Your use of the Site is also governed by our Privacy Policy. Please review it to understand how we collect, use, and share your information.

Modifications

We reserve the right to update these Terms of Service at any time. Continued use of the Site constitutes acceptance of any modified terms.

Contact

For support, questions, or concerns, please email us at info@startrailcoffee.com.au.