Shipping policy

Shipping Policy

Last updated: 25 August 2026

At StarTrail Coffee Co., every order is packed with care and prepared for the trail.

Where We Ship

We currently ship to addresses throughout Australia. International shipping is not available at this time.

Shipping Costs

  • Free standard shipping is available on Australian orders of $75 or more.

  • Orders under $75 are charged a flat shipping rate, shown at checkout.

  • Digital gift cards are delivered by email and do not incur shipping charges.

Any available shipping options and the final cost will be displayed before payment.

Order Processing

Orders are usually packed and dispatched within 1–3 business days.

Business days exclude weekends and Queensland public holidays. Processing may take slightly longer during product launches, promotional periods or other unusually busy times. We will contact you if there is a significant delay affecting your order.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Delivery Timeframes

Delivery times begin after your order has been dispatched and vary depending on your location and the carrier.

Regional and remote areas may take longer. Carrier delivery timeframes are estimates and may be affected by severe weather, public holidays, peak periods or other circumstances outside normal operations.

If your order is taking longer than expected, please check the tracking information first. If you still need help, contact us at info@startrailcoffee.com.au with your order number.

Shipping Address

Please check that your name, delivery address and contact details are correct before completing your order.

If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once the order has been processed or collected by the carrier.

If an order is returned because the address provided was incorrect, incomplete or could not be accessed, we will contact you. Additional postage may apply before the order can be sent again.

Delayed or Missing Parcels

If tracking has not updated, your parcel is significantly delayed or it has been marked as delivered but cannot be located, please contact us at info@startrailcoffee.com.au.

Before contacting us about a parcel marked as delivered, please check:

  • Around the delivery location and any safe-drop areas

  • With other members of the household

  • With neighbours, reception or building management

  • For a collection card or message from the carrier

We will work with the delivery provider to investigate and help arrange an appropriate solution.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete or contains the wrong product, please email info@startrailcoffee.com.au as soon as possible with:

  • Your order number

  • A description of the issue

  • Clear photographs of the parcel, packaging and affected products

Please keep the products and packaging until we have reviewed the issue. We will assess the situation and arrange an appropriate remedy in accordance with our Refund & Return Policy and the Australian Consumer Law.

Subscription Orders

Shipping costs for subscription orders are displayed when the subscription is created and may apply to each scheduled delivery unless the offer states otherwise.

Please update your delivery address before the next subscription order is processed. Address changes made after processing may not apply to an order that has already been prepared or dispatched.

Contact Us

For questions about shipping or an existing order, contact:

StarTrail Coffee Co.
Email: info@startrailcoffee.com.au